Legal

Refund Policy — MiraPlay

When a refund or credit is available, which situations do not qualify, and exactly how to submit a request.

Last updated: January 1, 2026

At MiraPlay we want you to be satisfied with your subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and the applicable exceptions.

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the Service provides immediate access to digital streaming content on payment, we are unable to offer refunds after your credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with applicable consumer protection law in Canada.

We strongly encourage you to begin with our low-cost introductory 1-month plan at CA$10.99 before committing to a longer subscription — see section 5.

2. Eligible exceptions

2.1 Extended service outage

If MiraPlay experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next subscription period, reflecting the proportion of your term during which the Service was unavailable.

  • The outage must be confirmed on our end and attributable to MiraPlay infrastructure.
  • Outages caused by your internet service provider, your device, or third-party applications including IBO Player are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same subscription plan because of a technical error, you are entitled to a full refund of the duplicate charge.

  • Proof of the duplicate charge, such as a bank or payment processor statement, may be required.
  • Refunds for duplicate charges are processed within 5 to 10 business days.

3. Situations that do not qualify

  • You changed your mind after purchasing.
  • You purchased the wrong plan length.
  • You experienced problems with your own internet connection, router or device.
  • You had compatibility issues with hardware or software that MiraPlay does not support.
  • Your account was suspended or terminated for a breach of our terms of service.
  • You forgot about the subscription or did not use the Service during the term.
  • Content libraries or channel availability changed during your subscription.

4. How to request a refund

  1. Email [email protected] with the subject line Refund Request — [your account email].
  2. Include the full name on the account, the email address used to register, the date of purchase, a description of the issue (outage details or evidence of a duplicate charge) and the payment reference where available.
  3. Submit the request within 7 days of the qualifying event.
  4. Our team reviews the request and responds within 3 business days.

5. The introductory plan

MiraPlay offers a discounted introductory 1-month plan at CA$10.99 so that you can evaluate the Service at minimal cost before committing to a longer term. We encourage every new subscriber to start there. Order it from the checkout page or ask us at [email protected].

6. Refund processing

  • Approved refunds are returned to the original payment method.
  • Processing takes 5 to 10 business days after approval, depending on your bank or payment provider.
  • MiraPlay is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, MiraPlay reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We reserve the right to modify this Refund Policy at any time. Changes are posted at https://miraplay.ca/refund.html with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance.

9. Contact

For refund enquiries or questions about this policy:

Email: [email protected]
Website: https://miraplay.ca
Post: 1005 Broad Street, Suite 410, Victoria, British Columbia V8W 2A1, Canada

Our support team aims to respond to all enquiries within 24 hours.