Write to [email protected]. We aim to reply inside one business hour during opening times and always within 24 hours.
Talk to us
Get in touch with the MiraPlay desk
Questions about plans, installation trouble, a channel behaving badly or a reseller enquiry — it all lands with the same small team in Victoria, and a person answers.
Three ways to reach us
The chat button in the corner opens a direct conversation with our sales and support desk. Best for quick setup questions where a screenshot saves ten emails.
Opening hours
09:00 to 23:00 Pacific, seven days a week, including holidays. Messages left overnight are picked up first thing the next morning.
Where we are
1005 Broad Street, Suite 410, Victoria, British Columbia V8W 2A1. Correspondence address — MiraPlay operates online and does not run a walk-in counter.
Before you write in
Two shortcuts save everyone time. Installation problems are usually solved faster by the IBO Player setup guide, and billing or device questions are almost always covered on the questions page. If neither helps, tell us your device model and exactly what appears on screen — that single detail cuts most tickets to one reply.
If your question is really "what does this cost and what do I get", you will get there faster on the plans page and the channel lineup than by waiting on a reply from us.
Would you rather just get started?
Skip the back-and-forth. The intro month gives you the full grid on your own connection for CA$10.99.